Joseph Park

442 Enclave Circle #203, Costa Mesa, CA 92626

josephparkdev@outlook.com | (562) 330-9184

Education

Rutgers University - New Brunswick

September 2013 - May 2018

  • Bachelor of Arts in Communication Science
  • Minor in Digital Communication, Information and Media

    • Certifications

    • Google Certified: IT Support Professional
    • Microsoft Certified: Azure Fundamentals (AZ-900)

    Experience

    Trader Joe’s, Torrance - Crew Member

    October 2023 - Present

    • Effectively manage customer concerns and escalations, ensuring timely resolution and maintaining high levels of customer satisfaction.
    • Efficiently multitask in a fast-paced environment and handle back-end operations with strict adherence to safety protocols and procedures.
    • Work closely with team members to ensure smooth store operations and address operational challenges, unanimously given “WOW” raise.

    TigerBelly, Los Angeles - Editor

    February 2018 - September 2023

    • Played a pivotal role in video content creation, editing, and managing social media for multiple YouTube channels with over 1 million subscribers cumulative, consistently meeting deadlines and maintaining a high standard of quality.
    • Strong knowledge of Adobe Creative Cloud applications (Premiere Pro, Photoshop, AE, Media Encoder); including various digital video codecs, file formats, encoding and converting for all major social media.
    • Managed social media platforms and responsible for pushing viral video content on TikTok, Instagram, and YouTube, to engage audiences and drive user interaction.

    Rutgers Office of Information Technology, New Brunswick - IT Support

    August 2014 - September 2015

    • Delivered excellent customer service by addressing user inquiries and guiding them through step-by-step solutions in person, over the phone, and via remote support tools.
    • Assisted in the installation, configuration, and maintenance of computer systems, printers, and other IT equipment across campus.
    • Collaborated with team members to develop and update knowledge base articles.
    • Documented and tracked support requests using ticketing systems, maintaining accurate records of issues and resolutions for future reference.

    Maker Studios Inc (Disney Digital), Culver City - Help Desk Support

    May 2013 - September 2013

    • Provided top-notch technical support to end-users, resolving hardware and software issues promptly and efficiently.
    • Maintained detailed records of support tickets, facilitating team collaboration and issue tracking.
    • Contributed to the development of knowledge base articles and documentation for common support issues.
    • Troubleshooting issues related to Microsoft Windows and MacOS installation, configuration, and usage.

    Skills